Brand New Again Cleaning (“Brand New Again Cleaning,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you visit our website, request a quote, book a service, or interact with us through online forms. By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.
1. Information we collect
We collect personal information that you voluntarily provide to us when you:
- Fill out a contact or quote form on our website
- Request a cleaning quote
- Submit information through other online forms
- Communicate with us by phone, text message, email, or other channels
The types of personal information we may collect include: name, phone number, email address, service address or town, home size (such as bedrooms and bathrooms), photos you choose to send us, and your specific cleaning needs.
We may also collect basic technical information automatically when you visit our website, such as your IP address, browser type, and pages visited, for the purpose of improving our website and services.
2. How we use your information
We use the personal information we collect strictly for business purposes related to providing our cleaning services, including to:
- Provide accurate cleaning quotes based on your home and service needs
- Schedule, manage, and confirm cleaning appointments
- Communicate with you about your bookings, changes, or questions
- Respond to your inquiries and customer service requests
- Send important updates related to your services
- Improve our services, website, and customer experience
3. Information sharing and disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties.
We may share your information only in limited situations: with trusted service providers who help us operate our business (for example, the company that runs our website, phone line and quote forms), or when required by law to protect our rights or safety.
4. Data security
We take reasonable and appropriate measures to help protect your personal information from unauthorized access, use, alteration, or disclosure. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Contact information
Brand New Again Cleaning LLC
Email: nicole@brandnewagaincleaning.com
Phone: 740-265-3745